Store Policies

Privacy Policy

This section explains what personal information Sports Place Kenya collects when you use this website, why we collect it, and the choices you have.

What we collect

• When you place an order: your name, phone number, your preferred contact method, an email address (optional), your chosen delivery or pickup location, the payment method you select, and, for M-Pesa orders, the confirmation message you paste into checkout.
• When you subscribe to our newsletter: your email address only.
• When you message us: if you contact us on WhatsApp, by phone or by email, we keep whatever you send us so we can help you.
• Automatically: basic technical and usage data through the Google tag and cookies described in the Cookies & Device Storage section.

How we use it

• To process, verify payment for, prepare and deliver your order.
• To contact you about your order, including emailed status updates (order received, payment confirmed, ready for pickup, out for delivery, completed or cancelled) if you gave us an email address.
• To handle returns, refunds and customer support.
• To send our newsletter, only if you subscribed. You can unsubscribe at any time using the link in every newsletter email.
• To keep our records and meet our legal and accounting obligations.

Who we share it with

We never sell your details, and we never share them with third parties for marketing. We only share what is needed to run your order:

• Couriers: your name, phone number and delivery location, so they can deliver to you.
• Safaricom (M-Pesa): M-Pesa payments happen directly between you and Safaricom. We do not store card details.
• Service providers: our website hosting, email delivery and analytics providers, who handle data on our behalf to keep the site running.
• Authorities: where the law requires us to.

How long we keep it

We keep order records for as long as we need them to support your order, handle returns or disputes, and meet our accounting and legal obligations. Newsletter addresses are kept until you unsubscribe.

Your rights

Under Kenya's Data Protection Act, 2019, you can ask us to tell you what personal data we hold about you, correct it, or delete it where we no longer need it, and you can object to its use for marketing. To do any of these, contact us using the details in the Contact section and include your order number if you have one.

Cookies & Device Storage

To work properly, the site saves a small amount of information in your browser. Here is what and why:

• Your cart and checkout details: kept in your browser's local storage so your cart survives page reloads and isn't lost between visits. The same applies to details you have already entered at checkout and to a record of your recent orders on this device. This stays on your device.
• Delivery locations: the list of delivery zones is cached in your browser so checkout loads quickly.
• Preferences: small flags such as whether you have dismissed a banner or already subscribed to the newsletter, so we don't keep showing it to you.
• Session cookie: a cookie that lets the server keep your visit together and keep the site secure.
• Google tag: the site loads a Google tag that helps us measure how our advertising performs, for example whether a visit led to a WhatsApp enquiry. Google may set its own cookies for this. See Google's cookie information.

You can clear or block cookies and site data in your browser settings at any time. If you do, your cart and saved checkout details will be emptied and some features may not work as expected.

Returns & Exchanges

• Items can be returned within 24 hours of delivery or pickup, provided they are unused, unworn, and in their original packaging with tags intact.
• Customised items (printed names and numbers, sleeve badges and similar personalisation) cannot be returned unless the item is defective or the customisation is incorrect on our side.
• If you receive the wrong item, a damaged item, or an item that doesn't match what you ordered, message us within 48 hours with a photo and we'll replace it or refund you at no cost.
• Return shipping for change-of-mind returns is paid by the customer. Defective or incorrect items are returned at our cost.

Cancellations & Refunds

Cancelling an order

You can cancel an order any time before fulfilment starts, that is, while it is still Pending, Awaiting Payment or Paid. Once an order is Out for Delivery or Ready for Pickup, the goods are already in motion and cannot be cancelled online. Contact us directly and we'll sort it out case by case.

To cancel, message us on WhatsApp with your order number and a short reason.

Refunds

• Any payment already made on a cancelled order is refunded to the M-Pesa number it came from, usually within 24 hours.
• If an item sells out between your order and dispatch, or a listing contains a pricing error, we'll contact you first and offer a replacement, store credit or a full refund. If we cancel for a pricing error, you'll be refunded in full.

Delivery & Pickup

Pickup

• Free of charge, from Platinum Plaza Basement, Shop B18, Tom Mboya Street, Nairobi.
• Bring your order number (from the confirmation page) and your phone so we can match it to your order.

Delivery

We deliver across Nairobi and countrywide. Fees depend on your zone and are shown at checkout before you confirm the order. Once confirmed, the fee is fixed.

• Nairobi CBD: flat rate KES 100
• Nairobi & outskirts: typically within 8 hours
• Rest of Kenya: typically within 24 hours via courier, charged per zone

Delivery times are estimates, not guarantees. Traffic, weather and courier schedules can occasionally push things out. Delivery orders are only dispatched once payment is confirmed.

Payment

• All prices are in Kenyan Shillings (KES). Once you place an order, the price you paid is locked in.
• We accept M-Pesa Paybill for pickup and delivery, and Pay on Pickup for pickup orders only.
• Delivery orders and orders with customisation must be paid before dispatch. For M-Pesa orders we verify the confirmation message you paste at checkout. If it doesn't match a real payment, the order is held until it is resolved.
• We do not store card details. M-Pesa transactions happen directly between you and Safaricom.

Step-by-step instructions, including the Paybill details, are on the Help & How to Order page.

Changes & Contact

We may update these policies from time to time. The "last updated" date at the top of this page shows when they last changed, and the version here applies to orders placed after that date. For the complete terms of using the shop, see Terms & Conditions.

Questions about these policies, or want to exercise your data rights? Reach us on any of these: